This Refund and Returns Policy governs the retail relationship between Pagetray Works Canada Inc. (“we”, “us”, “our”) and the customer (“you”). By placing an order via www.pagetrayworks.com, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Shipping And Delivery Timelines

We strive to provide efficient logistics through our primary couriers, including DHL, FedEx, and UPS Priority services.

  • Processing Time: Orders are processed and dispatched from our Canadian warehouse within 1 to 3 business days following order confirmation.
  • Estimated Delivery: The typical transit time is 3 to 9 business days.
  • Order Tracking: Automated notifications are sent to your registered email address at key milestones: upon dispatch, when the parcel reaches a local logistics hub, and when it is out for final delivery.
  • Delayed Shipments: If a shipment exceeds the standard delivery window, we will initiate a formal investigation with the carrier. Depending on the outcome of this investigation, we will offer either a full refund or a replacement shipment.

2. Right Of Withdrawal (European Union Customers)

In accordance with European Union consumer protection regulations, customers residing within the EU possess a statutory 14-day Right of Withdrawal.

  • You have the right to cancel your purchase within 14 days of receiving your goods without providing a specific reason.
  • To exercise this right, you must inform us of your decision via email at filetray@pagetrayworks.com before the 14-day period expires.

3. Returns Procedure

For customers in the United States and Canada, or EU customers exercising their right to return, the following conditions apply:

  • Return Period: Returns must be initiated within 14 days of receipt.
  • Condition: Items must be returned in their original condition and packaging.Unless the product is defective or damaged, the customer is responsible for the return shipping costs.
  • Return Address: All physical returns must be sent to our corporate facility:Pagetray Works Canada Inc. 1250 Finch Avenue West, Unit 18, Toronto, ON M3J 3K6, Canada

4. Damaged Or Defective Goods

We maintain rigorous quality control standards. However, if you receive an item that is defective or damaged during transit:

  • Evidence Required: Please contact our support team at filetray@pagetrayworks.com within 14 days of receipt. You must provide photographic evidence of the damage or defect.
  • Resolution: Once the evidence is verified, we will issue a full refund or send a replacement at no additional cost.
  • No Return Necessary: For verified damaged or defective items, you are not required to physically return the damaged unit to our warehouse.

5. Refund Allocation And Methods

Refunds are processed promptly following the approval of your request or the receipt of returned goods.

  • Method of Payment: All refunds are credited back to the original payment method used during checkout. Supported payment methods include Visa, Mastercard, American Express, and Apple Pay.
  • Processing Time: While we issue refunds immediately upon approval, please allow several business days for your financial institution to reflect the transaction on your statement.

6. Cancellations

Orders may be cancelled free of charge before they have entered the dispatch process. Once an order has been processed (typically within 24 hours), the standard return policy applies.

7. Corporate Contact Information

For any enquiries regarding your order, shipping status, or to initiate a return, please contact us using the details below:

Company Name: Pagetray Works Canada Inc.
Registration Number: 769845321RC0001
Address: 1250 Finch Avenue West, Unit 18, Toronto, ON M3J 3K6, Canada
Telephone: +1 416-528-3942
Email: filetray@pagetrayworks.com
Website: www.pagetrayworks.com