General Information

Who are we? Pagetray Works Canada Inc. is a dedicated provider of professional organisation solutions, specialising in high-quality file trays, storage boxes, and filing cabinets. Our office is located at 1250 Finch Avenue West, Unit 18, Toronto, ON M3J 3K6, Canada.

How can I contact your customer service team? For any enquiries regarding our products or your order, please contact us via email at filetray@pagetrayworks.com or by telephone at +1 416-528-3942. Our team is available to assist you during standard business hours.

Orders and Payments

Which payment methods do you accept? To ensure a professional and straightforward checkout process, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay

Is my payment information handled properly? All transactions are processed using industry-standard encryption protocols. We do not store your full card details on our servers; all payment data is handled by our service providers in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

Shipping and Delivery

Where do you ship to? We currently provide shipping services exclusively to customers located within the United States and Europe.

What are the shipping times and carriers? We partner with reputable priority logistics providers, including DHL, FedEx, and UPS, to ensure professional handling of your order.

  • Processing Time: Orders are typically processed and dispatched from our Canadian warehouse within 1–3 working days.
  • Estimated Delivery: Most orders arrive within 3–9 working days following dispatch.

How can I track my order? Our system provides automated updates to the email address provided at checkout. You will receive notifications at the following stages:

  1. Order confirmation.
  2. Dispatch from our warehouse (including a tracking number).
  3. Arrival at the local logistics hub.
  4. Final local delivery.

What happens if my order is delayed? If your parcel has not arrived within the standard estimated timeframe, please contact us. We will initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will provide a full refund or a replacement shipment to resolve the matter.

Returns and Refunds

What is your return policy for European and American customers? In accordance with consumer protection regulations, including the Right of Withdrawal, customers have 14 days from the date of receipt to request a return for any reason. To be eligible for a return, the items must be in their original condition and packaging.

What should I do if my item arrives damaged or faulty? If you receive a product that is damaged or does not meet the described quality, please contact our support team at filetray@pagetrayworks.com within the 14-day period.

  • Please provide clear photographic evidence of the damage or defect.
  • Once verified, we will process a full refund or send a replacement at no additional cost.
  • In these specific instances, you are not required to return the damaged item.

When will I receive my refund? Once a refund is approved, the funds will be credited back to your original payment method. Please note that banks and card issuers may take several working days to process and post the transaction to your account.

Terms of Service

Are there any additional fees for international orders? For orders shipped to the US and Europe, customers are responsible for any applicable local import duties or taxes that may be levied by their respective customs authorities upon entry into the destination country.

Governing Law These terms and your use of this website are governed by the laws of Canada, without prejudice to the mandatory consumer protection laws of the customer’s country of residence in the European Union or the United States.