This Privacy Policy describes how Pagetray Works Canada Inc. (referred to as “the Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.pagetrayworks.com (the “Site”).

We are committed to protecting the privacy of our users in the United States, Europe, and Canada. For the purposes of applicable data protection laws, Pagetray Works Canada Inc. is the Data Controller of your personal information.

1. Information We Collect

We collect information necessary to process your orders and provide a functional shopping experience. This includes:

  • Order Information: Name, billing address, shipping address, email address, and phone number.
  • Device Information: IP address, browser type, and time zone, collected via standard cookies and log files to improve site functionality.

2. Payment Processing

All payments on our Site are processed through Stripe. When you make a purchase, your payment card details are provided directly to Stripe. We do not store or capture your full credit card numbers or sensitive authentication data on our servers. Stripe’s use of your personal information is governed by their own Privacy Policy. The processing of these payments is necessary for the performance of the contract between you and the Company.

3. How We Use Your Information

We use the collected information to:

  • Fulfil orders placed through the Site (including arranging for shipping and providing you with invoices and order confirmations).
  • Communicate with you regarding your enquiries or orders.
  • Screen our orders for potential risk or fraud.

4. Data Retention

We maintain your personal information in our records for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Transaction Records: Under Canadian and international tax regulations, we generally retain financial and transaction data for a period of seven (7) years.
  • Communication Records: General enquiries not resulting in a transaction are retained for a period of twenty-four (24) months before being deleted or anonymised, unless a longer retention period is required by law.

5. International Data Transfers

As a Canadian company serving the United States and Europe, your information will be transferred to and processed in Canada. Canada has been recognised by the European Commission as providing an adequate level of protection for personal information transferred from the European Economic Area (EEA). When we transfer data to service providers (such as Stripe) in the United States, we ensure appropriate safeguards are in place.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data.
  • Data Portability: The right to request that we transfer the data we have collected to another organisation.

To exercise these rights, please contact us using the information provided below.

7. Data Security

We implement commercially reasonable physical, administrative, and electronic measures intended to protect your personal information from unauthorised access or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely impenetrable; therefore, we cannot assert that your information will remain private in all circumstances.

8. Third-party Disclosures

We do not sell or trade your personal information. We share your data with third parties only as described in this policy, such as our payment processor (Stripe) and our shipping carriers, to facilitate the delivery of your office storage products.

9. Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact our Data Privacy Officer at:

Pagetray Works Canada Inc.
Address: 1250 Finch Avenue West, Unit 18, Toronto, ON M3J 3K6, Canada
Phone: +1 416-528-3942
Email: filetray@pagetrayworks.com